ARCOS
For its principal client - ACN Europe BV, WEBCentric has developed a large custom Web application. it is used by ACN customers and representatives to order ACN telecomunication services in 18 European countries.
This application specifics are:
- Implementation in 18 countries, where in most cases ACN has different business rules, and offers different services;
- Simple content translation management, so ACN's translators can manage translations with no need for devlopment resources;
- Implementation of country-specific rules, mostly dictated by legislation specifics of a given country;
- Integrating with several online payment methods;
- Different access levels for ACN employees;
- Integration with address verification systems (QAS);
- Integration with billing/provisioning applications running in backend - DISEMP.
ARCOS development began in february 2010. WEBcentric was not only involved in development, but also in planning, preparing FSDs, technical documents, as well as new development team member's training.
First version of the app was launced in February 2011, and straight after this, new development started - ARCOS additions in terms of new payment methods, new services to be offered and new functions for ACN staff.
In the meanwhile, several Amsterdam-based developers have joined the project, which is now in fact a joint effort of two development teams - Amsterdam (ACN) and Belgrade (WEBcentric).
Technologies: Java J2EE, Spring, XML, Web Services, MS SQL, DB2, QAS, Datacash, DISEMP, Maven, Tomcat, Ant, SVN.
HELPEU - ticketing system
In late 2008, ACN management came to the conclusion that their existing ticketing system was far too rigid, and that they require a more serious solution for keeping track of issues, projects and initiatives.
WEBCentric's task was to design and implement such ticketing system, but not from scratch - we had to build on top of the existing ticketing system, which had been built in ASP classic.
Initial development took three months, and after that, the application was being continuously improved according to new requirements.
Technologies: OO ASP, MS SQL, Stored procedures, Ajax.
Bronson Health Classes / Events
For its US partner, SigatoDigital, WEBCentric has developed Bronson Health Classes and Events Web application.
The application contains a front-end module, used by patients to subscribe for various healthcare events, and back-end module, used for defining target groups, event scheduling, as well as billing, administrative and analytic purposes.
Technologies: J2EE, Hibernate, MS SQL, Active Directory.
ACN: TFR -> DISEMP interface
On one side of this process is TFR - Telephone Fault Reporting tool, used by ACN custoemrs to report problems with their phone line.
On the other side we have DISEMP, complex billing/CRM software, which needs to be fed by TFR records, so ACN personnel can resolve customers' problems.
Technologies: OO ASP, Oracle, SQL Server, Web Services, XML.
OFPS - customer portal
OFPS (Organization of Phonogram Producers of Serbia) is characterized by a complex business process of registering, contracting and billing its customers.
The first version of this Web application was released in the fall of 2006, and ever since has undergone several major changes, according to the changes of OFPS business rules. This portal now contains more than 25000 customer details.
Amongst other functions, it is used for auto-creation of contracts and invoices.
Technologies: Java, Tomcat, Servlets, MS SQL.
OFPS - legal portal
Since many of OFPS customers are late with their dues, OFPS is the second largest Serbian organization when it comes to the number of lawsuits.
Tightly integrated with Customer Portal, Legal Portal enables OFPS legal department to raise a lawsuit which is passed on to one of the partner law firms that files it to the court. Each law firm has access only to its own cases, while OFPS staff have access to any lawsuit.
Lawsuit is followed through all the steps of court processes. OFPS management has quick and simple reporting mechanism giving them statistical outline of the legal department, as well as details of any specific lawsuit.
Technologies: Java J2EE, Servlets, Tomcat, MS SQL.
OFPS - phonogram app
One of OFPS tasks is distributing funds collected from customers to its founding members - Serbian labels. The funds are distributed according to their market share - based on the number of songs (phonograms) that were on the palylists of Serbian TV and radio stations.
Upon OFPS's request, WEBCEntric has implemented a complex Web application, taking care of the following:
- Managing founding members;
- Managing broadcasters;
- Phonogram (song) ownership application, submitted by OFPS members;
- Overview and resolution of conflicting phonogram applications;
- Broadcast playlist, submitted by broadcasters;
- Matching process - where boradcasters' playlists are matched to member song ownership applications. This way we determine market share of each OFPS member;
- Reporting module - providing various reports to OFPS staff and management.
The application was launched in 2008, and in the meanwhile has been upgraded several times, based on OFPS additional requirements. In the meanwhile, WEBCentric provides a constant support in data mining processes (resolving conflicts between OFPS members).
Technologies: Java, Spring, Tomcat, MS SQL.